Quality Policy

Tolmachevo Airport JSC, as one of the leading aviation enterprises, is guided in its activities by the quality policy which includesthe following principles:

  • continuous improvement of production processes;
  • improvement of service delivery through the introduction of advanced technologies in the business operations of Tolmachevo Airport JSC and use of the best national and international practices based on continuous assessment of satisfaction with passengers and air carriers;
  • selection and cooperation with reliable suppliers that meet the requirements of Tolmachevo Airport JSC;
  • involvement of the personnel in work to improve the quality, focus the employees on the requirements of consumers, as well as legislative and other requirements applicable to Tolmachevo Airport JSC;
  • creation of favourable working conditions and professional development
    of the personnel to ensure safety of life and health in the workplace;
  • design and implementation of activities aimed at minimizing the risks of environmental damage.

The administration of Tolmachevo Airport JSC provides design, implementation and development of the quality management system that meets the international standard ISO 9001: 2008 and aims to increase productivity and efficiency of the management system through a systematic approach.

Tolmachevo Airport JSC is open for contacts, innovations and improvements and considers its partner any employee, customer, or supplier, initiating improvements.