- For passengers
Procedures for Initial Transfer Passengers
A simplified Customs procedure for the goods carried as a transfer baggage is applied for the passengers traveling from the territory of Russian Federation with a transfer stopover on the territory of RF to the destination other than a place on the territory of the Customs Union (e.g., Novosibirsk — Moscow — Frankfurt).
Services for Disabled Persons and Passengers with Reduced Mobility
Decision on the possibility of air carriage of a disabled passenger or a person with reduced mobility will be made by an airline representative.
In order to provide comfortable conditions at the Airport’s passenger terminals for disabled passengers or persons with reduced mobility a special technology is applied.
The airport has an ambulance lift to provide boarding and landing of disabled passengers or persons with reduced mobility that allows transportation of passengers in wheelchairs, on stretchers. There is a special waiting hall for disabled passengers or persons with reduced mobility.
Airport staff can assist disabled passengers or persons with reduced mobility with the following:
accompanying the disabled passengers or persons with reduced mobility;
provision of wheelchairs;
in check-inand registering of baggage;
for the disabled passengers or persons with reduced mobility traveling on International routes the airport staff assists in passing Customs, Border and pre-flight checks as well as through other pre-flight procedures;
providing assistance when boarding to/disembarking from an aircraft;
assisting in delivery of baggage and
carry-onitems of disabled passengers or persons with reduced mobility;
of check-inof a passenger and his/her baggage for a flight.
In order to provide additional comfort for some categories of the passengers there is a Mother-and-child room located in Domestic Passenger Terminal (Terminal A, second floor). The mother-and-child room has a kitchen, bedrooms, game rooms, toilets and bath rooms. The room is intended for passengers with children under school age and children with disabilities as well as for pregnancy women. The passengers are allowed to the Mother-and-child room upon provision of his/her air ticket and after examination of children and accompanying adults by the medical staff of the airport.