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FAQ

FAQ

What if a passenger has not received the baggage immediately after arrival?

Checked baggage is stored at the airport which it is to be delivered to under the contract of air carriage of the passenger for two days, including the day of arrival of the aircraft which delivered the checked baggage, without extra charge. Further storage of checked baggage is provided by the carrier or a service organization. Expenditures for storing the baggage not received by a passenger within the time period established under this paragraph shall be reimbursed in accordance with the civil legislation of the Russian Federation.

If checked baggage, with a properly executed baggage tag numbers, arrived at the airport (point) of destination, transfer or stopover and has not been received or claimed by the passenger, the carrier provides search for the owner of the checked baggage. If the search for the owner of the checked baggage gives positive results, the carrier provides notifying of the owner of the checked baggage of the need to receive the baggage and procedure of its delivery.

Checked baggage is stored within six months from the day of sending a notification to its owner of the need to receive the checked baggage, or, if the owner of the checked baggage is not found — from the day of arrival of the aircraft at the airport. In the case of non-receipt of checked baggage by a passenger after expiration of this term, the baggage can be realized or disposed of in the manner prescribed by regulations of the Russian Federation. Storage of the baggage subject to the customs control and managing this baggage are carried out in the manner prescribed by the customs legislation of the Russian Federation.

Order of the Ministry of Transportation from 28.06.2007 № 82 «On approval of the Federal Aviation Rules «Common rules for air transportation of passengers, baggage, cargo and requirements, to servicing passengers, shippers, consignees».

Can I get back a thing forgotten at the airport?

Carry-on baggage forgotten by a passenger on board the aircraft and found after the flight is kept at the airport where it has been detected within six months from the date of arrival of the aircraft at the airport.

The same rule applies to the following things left behind by passengers:

  • ladies handbag or briefcase;
  • folder for papers; umbrella;
  • walking cane;
  • a bouquet of flowers;
  • outerwear; print materials;
  • baby food for a child during the flight;
  • cell phone; camera; video camera;
  • portable computer; costume in a holdall/garment bag;
  • baby cot for a child;
  • crutches, a stretcher or wheelchair for carriage of a passenger with reduced mobility.

After six months from the date of arrival of the aircraft at the airport, carry-on baggage and these things can be sold or disposed of in the manner prescribed by regulations of the Russian Federation.

Order of the Ministry of Transportation from 28.06.2007 № 82 «On approval of the Federal Aviation Rules «Common rules for air transportation of passengers, baggage, cargo and requirements to servicing passengers, shippers, consignees».

How should the pre-flight inspection of passengers and baggage be performed?

Pre-flight inspection of passengers and baggage, including personal belongings of passengers, is carried out with application of technical and special devices and via (or) manual (contact) method; at the airfields of local airlines or landing sites on which there are no checkpoints and no stationary inspection tools — via hand-held metal detectors and manual (contact) method; of baggage and belongings of passengers — only via manual (contact) method. When conducting a pre-flight inspection, a personal (individual) inspection of passengers may be applied.

Pre-flight inspection of passengers using technical and special devices is conducted in the following order:

  • checking of a ticket, boarding pass and verifying an identity document when entering the checkpoint;
  • a passenger is offered to declare any objects and substances prohibited for transportation aboard an aircraft, as well as the things taken from strangers (parcels, packages, etc.) for transportation;
  • a passenger is told to lay any items in his/her clothing containing metal (cigarette cases, keys, cigarettes, etc.), remove the outer garments (coats, jacket, trench, sweater, cardigan, sweater, etc., headdress), belt, shoes and put them to boxes, place them on the transporter of the X-ray teleintroscope;
  • a passenger is to walk through the metal detector; an inspection of the contents of baggage is carried out, including things put on the passenger, located in his / her outerwear (coats, jacket, trench, hat), belt, shoes; if an alarm of the metal detector is triggered: a passenger is asked to clarify location of metal objects in the clothes of the passenger, a manual metal detector is applied; the passenger is offered to walk through the metal detector again after extraction and verification of metal objects;
  • the passenger is checked with a manual metal detector and via a manual (contact) method if the alarm is triggered again.
Rules for pre-flight and post-flight inspection, approved by the Order of the Ministry of Transportation from 25.07.2007
№ 104.

What to do in case of extortion or provocation of bribing?

According to Article 291 of the Criminal Code of the Russian Federation, bribery is a crime aimed at inducing an officer to commit a lawful or unlawful actions (inaction) to either provide or obtain any advantage in favor of the bribing person. A citizen who gives a bribe may be absolved of criminal liability if there was a finding of extortion or a citizen voluntarily reports the incident to the law enforcement agencies.

If an official takes bribes under threat of committing actions that could harm your legitimate interests, either intentionally puts you in the conditions in which you are forced to pay bribes to prevent harmful consequences to you, report it to law enforcement authorities at the place of residence or to the parent bodies. Each case of extortion or provocation of bribing by officials of transport enterprises and organizations, control (supervision) authorities on transport as well as customs and law enforcement in transport shall be reported to the West-Siberian Transport Prosecutor’s Office.

In what cases is the manual check of passengers applied?

The manual (contact) method of checking passengers is conducted when there is a message of the impending seizure or hijacking of an aircraft doing a specific flight or following in a certain direction, and in the absence of technical and special means at the checkpoint.

The manual (contact) method is applied during the search of:

passengers in a spacious clothing obscuring the outlines of his/her body; things the inner content of which cannot be determined by technical and special devices; baggage and belongings of a passenger identified as potentially dangerous; all passengers during the heightened threat of an act of unlawful interference on aircraft of a certain flight.

Rules for pre-flight and post-flight inspection, approved by the Order of the Ministry of Transportation from 25.07.2007 № 104.

Where and how may a personal inspection of aircraft passengers be performed?

Personal (individual) inspection of the passengers is carried out in special facilities (cabins) for personal (individual) inspection, equipped and kept with observance of sanitary-and-hygienic norms. Personal (individual) search shall be carried out only by persons of the same sex with the searched passenger in the presence of two witnesses, with participation of officials of the internal affairs authorities on transport and drawing of a protocol. It is prohibited to conduct personal searches of several passengers simultaneously at the same cabin.

Rules for pre-flight and post-flight inspection, approved by the Order of the Ministry of Transportation from 25.07.2007 № 104.